Sell My Home are an online estate agent who pride themselves on their customer feedback. They offer three well-thought-out packages and a variety of add-ons that should help make them a serious option to consider for anyone looking to sell their house. They are also the only online estate agent regulated by the Royal Institution of Chartered Surveyors (RICS). They do not use call centres, and each customer has a personal account manager who will arrange viewings for you.
Fees & Features of Packages
SellMyHome's 'Essential' package is their original offering, currently priced at £899. In all of their packages including this one, you get all the basic features you'd want: marketing on the major property portals, professional photography, and floor plans.
Their No Sale, No Fee service is the same as the Essential, except you only pay when your property sells, meaning no risk for you. This option is, however, much more expensive, at £1,999, but if you're averse to the risk, it may be well worth it.
Their newest fee structure - Pay As You Go - is based on a recurring monthly fee of £175 in addition to a one-off up front fee of £299. We've put a guidance price of £911 based on an industry-wide average selling-time of 4.5 months for use in the comparison table, but it's very possible you could sell sooner (or later) than this, which could change how nice a proposition this offer is for you.
In terms of optional extras / add-ons, you can choose to have unlimited accompanied viewings for a one-off fee of £399. EPCs, if you'd like them to take care of it on your behalf, are priced at £90.
SellMyHome.co.uk claim to be the UK's No.1 Rated Estate Agent, and this roughly checks out on our comparison table: At 4.90 / 5, no other agent has a better rating on Trustpilot, and those with a (marginally) better rating on allAgents have considerably fewer reviews. This exemplary review profile means this agent places highly on our upcoming online estate agent rankings.
The quality of SellMyHome's reviews is so high that it's hard to point out any regular downsides to their service. The only notable issue is that some reviewers felt there were hidden fees, but it appears SellMyHome resolved this issue going forward, and refunded the disputed fees to those reviewers, meaning that it's hard to find any downsides.
Commonly mentioned positives include them being proactive in following up on any issues, the experience being superior to traditional estate agents, the quality of photography, and even the occasional personal touches -one reviewer mentioned they received flowers from the team!
Compared to most agents, SellMyHome boast a incredibly good review profile, and also benefit from great word-of-mouth. However, they are not the cheapest option on the market, and their 'Essential' and 'No Sale, No Fee' offers probably come in at slightly above average among online estate agents.